Neobile™ FAQ

Is it easy to connect?

It is very easy to connect and you can change devices using the keyboard. An authentic wonder.

Will I need to buy batteries?

Includes rechargeable battery and charging cable. We make it super easy for you.

Endure blows or spilled drinks?

Sure, we’ve put it to the test thousands of times and the endurance is amazing.

Do you ship internationally?

Yes! We ship to most countries.

How long does delivery take?

For domestic shipments, we offer Standard Ground (7-15 days). For international shipments, please visit our shipping policy page for more info.

Can you provide me with a tracking number?

All tracking numbers will be emailed to you as soon as the tracking information becomes available, usually the next day.

What to do if I still have not received my order?

If your order has not been received in the estimated delivery time, please reach out to us and we will be happy to help.

How do you ensure the quality of your products?

We produce and sell our own products. We test everything before we send your order.

How to order?

Go to the Product Page, select your favorite color. Then click “add to card” button. keep typing all the required information and finally click order and everything would be ready.

How can I contact you?

Visit our contact us page.

Is there a warranty on your products?

Yes, by default we offer a 30-day warranty on all our products. If for any reason your product stops functioning due to normal use, we will send you a replacement at no cost.

What if I need to return something?

Contact us right away and we’ll help guide you through the process.

If you need more help, contact us